Refund policy.
As we offer a perishable food product, it is not practical to request that you send back your Product. If you are unhappy with the Product, please contact us as soon as possible, within 7 days of purchase.
In the unlikely event that the Product quality has been affected, for example due to storage en route, we would undertake to provide you with a credit for the value of the product.
We cannot provide a credit or replacement for damaged products after 7 days have elapsed.
If you are disappointed with the outcome of cooking with your product, we would be happy to provide you with guidance on cooking temperatures and methods.
Non-refundable items
Non-returnable items include Gift Cards.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will not be able to provide a refund.